Frequently Asked Questions

  • Account
    + Expand
    How will I sign up ecurrencyx.net?

    To create an account, click on the "Sign Up" button in the upper right corner of the main page. Fill the form then enter CAPTCHA and click on the "Submit" button.

    How will I sign in ecurrencyx.net?

    To Sign In ecurrencyx.net account, click on the "Sign In" button in the upper right corner of the main page. Fill the form then enter CAPTCHA and click on the "Submit" button.

    How will I reset password?

    To Password recovery of your account, click on the "Reset Password" button in the upper right corner of the Sign In page. Fill the form then enter CAPTCHA and click on the "Submit" button.

    How will I settings my account?

    Here you can review Personal information, transaction history and security settings. To access account settings, please login first and click on dashboard menu. You will see Account settings pages.

    Why do I need to verify my account?

    Account verification needed as regulation to AML policy, to send us Bank transfer and online bank transfer to buy e-currency & cryptocurrency.

    Where to review transactions history?

    To review my transaction history, first you have to sign in to your account and click on the dashboard menu and see the transaction menu click on that you can see transaction details.

    How to submit question?

    Here you can create and submit new tickets to our Customer service support. As well you can see status of your ticket and reply to it by your email

    Can I delete my account?

    If you wish to delete account please contact the support team by sending a ticket and your request will be processed as soon as possible.

    Do you have referral program?

    Yes. To participate in the referral program, you need to sign up for more information you can read at http://ecurrencyx.net/referral_program

  • Finance
    + Expand
    Where is my money?

    In case you didn't receive payment or something got delayed immediately contact our Support team.

    Bank transfer / wire order?

    To be able to send Bank transfer/wire:
    a. You have to sign up. If you are already a member, you need to sign in using your login credential.
    b. To send us a bank wire transfer you need to complete verification at our site.
    c. After verification is completed. You can place orders.
    d. On next page, you will receive our banking details. (Note: follow instruction carefully)

    How long verification takes?

    We verify documents within 24 hours from Monday to Friday

  • Exchange
    + Expand
    How much time do I need to exchange?

    Most of our exchange done automatically and some in semi-automatic and manual mode.

    Order Problem?

    Please contact our support team with your order number to find out what happen.

    I did not get an exchange, what can I do?

    If more than one hour elapsed, and you have not received your exchange:
    a) Check whether you have specified correct account number.
    b) Contact customer support and specify the reference of the exchange operation if necessary.

    How much time do I need to wait for cryptocurrency exchange?

    Cryptocurrency exchange time will take about 30 minutes to get 2-6 confirmation and its depends on crypto network.

Don't miss out, Stay Connected